4/03/2025
The job doesn’t end there. A crucial part of the process is on-site support, a key factor that sets apart companies that simply deliver drawings from those that truly accompany the client throughout the entire project lifecycle.
To dive deeper into this topic, we continue our conversation with José Ángel Amores, who shares his experience and perspective on the importance of technical and human support on-site.
Throughout your career, you've worked with many clients. What can you tell us about direct client interaction?
"Over the years, I’ve worked with clients of all types. Some are extremely meticulous about every detail, while others simply receive the work without providing much feedback. The challenge lies in adapting to each client’s working methods and ensuring support, both technically and personally."
How do you define client support on-site?
*"Client support has two key aspects: technical and human.
From a technical standpoint, it’s about providing solutions to improve the construction process. For instance, optimizing reinforcement to reduce waste and minimize scrap, which translates into cost savings. Another crucial factor is the optimization of cutting lengths, reducing the number of bars needed and increasing efficiency in fabrication and installation. All of this, of course, is carried out under the supervision of the site managers.
But there’s also a human aspect. This means maintaining direct communication with the client, organizing follow-up meetings to review progress and planning changes, and whenever possible, visiting the site. Meeting the people we work with face-to-face helps build stronger and more effective relationships."*
For those new to the industry, what advice would you give about client communication?
*"I would summarize it in two key points:
🔹 Always be willing to help: Clients highly value a proactive approach. In my experience, when you support a client, they are much more likely to return the favor when you need their help.
🔹 Put yourself in their shoes: Consider the person receiving the drawings and reviewing them, the one fabricating the rebar, and the one assembling it on-site. If you take a moment to understand their perspective, you’ll realize that making their job easier has a positive impact on the entire construction process."*
How does this approach reflect in Deltana Ingeniería?
*"At Deltana, we strive to provide continuous support to our clients, beyond contractual obligations. When a project is successful, we feel that we’ve contributed to that success as well.
That’s why we maintain constant communication through calls, follow-up emails, online meetings (when the project is outside our service area), and occasional or scheduled site visits. Additionally, we offer outsourcing services, integrating into the client’s team based on their needs.
Not every company offers this level of support, and we believe this commitment is what sets us apart and helps us build long-term relationships with our clients."*
🔹 How do you manage communication and follow-up with your clients on-site? Share your thoughts in the comments! 👇